TryNow Service User Agreement
ARBITRATION: EXHIBIT A IS AN ARBITRATION CLAUSE WHICH WILL APPLY TO YOU UNLESS YOU REJECT IT AS PROVIDED IN EXHIBIT A. IF APPLICABLE, THE ARBITRATION CLAUSE WILL SIGNIFICANTLY AFFECT YOUR RIGHTS IF A DISPUTE ARISES BETWEEN YOU AND US. FOR EXAMPLE, YOU WILL NOT BE ABLE TO BRING OR PARTICIPATE IN A CLASS ACTION RELATING TO MATTERS ARISING UNDER THIS AGREEMENT.
BANK CARD HOLD: BY USING TRYNOW, YOU AUTHORIZE US TO PLACE A HOLD ON THE BANK CARD YOU PROVIDED US EQUAL TO THE AMOUNT OF THE INITIAL PURCHASE PRICE. THIS AMOUNT WILL NOT BE ACCESSIBLE BY YOU UNLESS YOU RETURN ALL OR SOME OF YOUR PURCHASE AND YOUR CARD IS CHARGED FOR THE FINAL PURCHASE PRICE. TO AVOID FEES FROM YOUR BANK AND/OR HAVING YOUR BANK REJECT OTHER PAYMENTS, YOU SHOULD ACT AS IF THE HOLD AMOUNT HAS ACTUALLY BEEN CHARGED TO THE CARD AT LEAST UNTIL ANY LESSER AMOUNT FOR THE FINAL PURCHASE PRICE IS CHARGED. SEE BELOW FOR MORE DETAILS.
By choosing to pay for a qualified purchase of consumer goods ("Purchase") from a participating merchant ("Merchant") with TryNow, you agree to the terms of this TryNow User Agreement, which includes the Summary of Key Terms above and the Arbitration Clause in Exhibit A (collectively, the "Agreement"). In this Agreement, the words "you," "your" and "yours" mean the user making the Purchase through TryNow; the terms "we," "us" and "our" mean TryNow and/or its successors and assigns; and the term “Loan” means the short-term extension of credit from TryNow financing the Purchase. This Agreement applies to a Purchase you make through TryNow. Please keep a copy of the Agreement for your records and read it carefully.
- Payment Deferral/Trial Period: You can use TryNow to defer paying for a Purchase until after you have had a chance to try it on or otherwise evaluate it. The period for evaluating a Purchase (the “Trial Period”) begins on the earlier of the following: (a) the day the product is delivered to you (as determined by TryNow based on Purchase tracking information it receives from Merchant or a tracking service) and (b) 10 days after you place an order for a Purchase. The Trial Period ends on the earliest of the following: (a) the day any one item from the Purchase is returned to Merchant; (b) the day you notify TryNow or the Merchant that you are keeping everything from the Purchase; and (c) the trial expiration date communicated to you by TryNow at the start of the Trial Period. TryNow will notify you when the Trial Period for a Purchase begins and when it is set to expire by sending you an email to the email address you keep on file with TryNow.
- Initial and Final Purchase Price: The amount you can use TryNow to defer paying is the total value of the goods and services in your Purchase as specified by Merchant at the time of checkout (the “Initial Purchase Price”). This includes the cost of all of the items you purchase from Merchant plus shipping and handling and any other fees or charges assessed by Merchant. When the Trial Period ends, you will be responsible for repaying the Initial Purchase Price less any amounts credited to TryNow by Merchant during the Trial Period, such as an amount credited due to a return (this net amount being the “Final Purchase Price”). In the event that Merchant processes credits for multiple returned items on different days during the Trial Period, the Final Purchase Price will be equal to the Initial Purchase Price less the amount of the earliest Merchant credit. Any subsequent credits issued by the Merchant to TryNow will be credited to the Bank Card (defined below) within 2 business days of TryNow receiving the credit. For example, if you buy three $50 items, return two of them during the Trial Period and Merchant credits TryNow for the first return on Monday and the second return on Tuesday, the Final Purchase Price will be $100 and TryNow will subsequently issue you a $50 credit for the return credited on Tuesday.
- Virtual Card: TryNow may provide you with a one-time-use, 16-digit number and expiration date (the “Virtual Card”) for entry into Merchant’s point-of-sale system so that you can make a Purchase using TryNow. If you are provided a Virtual Card, you agree to use it only at the website of the Merchant at which it was issued to you by TryNow for the approved Purchase. The Virtual Card will expire if not used within a short period of time. If you are provided a Virtual Card, but it expires before you have a chance to use it for a Purchase, you may request a new transaction from TryNow and, if approved, you may get a new Virtual Card.
- Card Hold on Your Bank Card: When you agree to use TryNow, TryNow places an authorization hold on funds associated with the credit or debit card you provided TryNow in connection with the Purchase transaction (the “Bank Card”) equal to the amount of the Initial Purchase Price (such authorization hold, a "Card Hold"). A Card Hold is different than a card charge in that the Card Hold does not result in funds coming out of the deposit account associated with your debit card or an advance from the credit line associated with your credit card. Instead, a Card Hold effectively “freezes” the held funds and generally prevents them from being used for other purchases/transactions until the Card Hold is removed. For example, if you have $500 in your checking account and make a $200 Purchase with TryNow, TryNow will place a hold on $200 of the $500 balance. The $200 will remain in your checking account, but if, while the hold is on the funds, you attempted to make a $400 purchase with your debit card or you authorized a $400 check/electronic debit, the $400 transaction may be rejected by your bank because the available balance in your account (due to the hold) is only $300. Alternatively, your bank might honor the $400 transaction but charge you an overdraft fee. You should check with your bank regarding its specific hold and overdraft practices. TryNow is not responsible for any transactions that the issuer of your Bank Card may decline or on which it may assess an overdraft fee due to a Card Hold for a TryNow Purchase you requested.
- Card Holds and Virtual Card Expiration: As noted above, TryNow places a Card Hold on your Bank Card the moment you agree to use TryNow. If you do not use TryNow to make a Purchase within a short period of time (i.e., 5 to 15 minutes), TryNow will request that the card network release the Card Hold. However, TryNow’s request to release the Card Hold may not immediately be effective. If you find that a Card Hold for an expired/unmade purchase is not released by the network within one hour of the issuance of the Virtual Card, please contact the Merchant to resolve the issue. You may also contact the institution that issued your Bank Card.
- Promise to Pay: In exchange for TryNow permitting you to defer payment of your Purchase, you promise to pay TryNow the Final Purchase Price on or soon after the expiration of the Trial Period. You promise to make this payment by authorizing TryNow to charge the Bank Card you provide in connection with the Purchase transaction, any substitute Bank Card you may provide TryNow or any other Bank Card you may have on file with TryNow. In the event that TryNow’s charge to a Bank Card fails, you authorize TryNow to continue attempting to charge any Bank Card until such charge is successful. In the event that you close a Bank Card, report it as lost or stolen or otherwise know that TryNow’s charge to the Bank Card will not be processed, you agree immediately to provide TryNow with a substitute Bank Card or pay TryNow through another means that TryNow may make available. TryNow will notify you of the Final Purchase Price on or around the date that TryNow processes the charge by sending an email to the email address you keep on file with TryNow.
- Individual Purchase Evaluation; Disbursal: We will separately review each request you make to use TryNow for a Purchase. Our approval of one Purchase does not mean we will approve a subsequent Purchase. If we approve your request, we will disburse the Initial Purchase Price (less an amount we may retain) to Merchant.
- You Pay No Interest to TryNow: This is a 0% APR extension of credit. There are no interest or other finance charges due on this payment option. Other fees will apply as described in this Agreement.
- Late Charges: TryNow will not impose a late charge if you fail to make a payment when it is due.
- Prepayment: You may prepay the Loan at any time without penalty.
- Returns and Exchanges: Any return, cancellation or exchange of the Purchase not credited to TryNow by Merchant is a matter between you and Merchant. It will not impact the amount you owe under this Agreement.
- Product Questions and Issues: Please contact Merchant with any questions regarding any issues with items in your Purchase.
- Events of Default: To the extent permitted by applicable law, we may declare you to be in default under this Agreement if you fail to make your payment when due and, in such event, (a) declare the entire Loan to be immediately due and payable; (b) deny you credit in the future; (c) charge you all reasonable collection expenses we incur, including attorneys' and collection agency fees and charges; and/or (d) avail ourselves of any other remedies available to us under applicable law.
- Waiver of Jury Trial: You acknowledge that the right to trial by jury is a constitutional right but may be waived in certain circumstances. To the extent permitted by law, you knowingly and voluntarily waive any right to trial by jury in the event of litigation arising out of or related to this Agreement. This jury trial waiver shall not affect or be interpreted as modifying in any fashion the Arbitration Clause in Exhibit A, which has its own separate jury trial waiver.
- Correspondence: All notices to us must be sent to: TryNow, Inc., 2617 Pine St., San Francisco, CA 94115 US (the "Notice Address"), with such attention as may be specified in this Agreement. To the extent permitted under applicable law, any notice you send us will not be effective until we receive and have had a reasonable opportunity to act on such notice. Any telephone calls to us should be made to (415) 234-0611 (the "Notice Telephone Number"). Any written or electronic correspondence we send to you will be effective and deemed delivered when sent in accordance with any authorization for electronic communications you execute or mailed to you at your mail address, as it appears on our records.
- CALLS AND MESSAGES: We may use automated telephone dialing, text messaging systems and electronic mail to provide messages to you or contact you about scheduled payments, missed payments and other important information regarding this Agreement or your relationship with us. Telephone messages may be played by a machine automatically when the telephone is answered, whether answered by you, someone else or a voice mail or answering machine. You authorize us to call or send a text message to any telephone number you have given us or you give to us in the future and to play pre-recorded messages or send text messages with information about the Agreement over the phone. You also give us permission to communicate such information to you by e-mail. You understand that, when you receive such calls, texts or e-mails, you may incur a charge from the company that provides you with telecommunications, wireless and/or internet services. You agree that we will not be liable to you for any fees, inconvenience, annoyance or loss of privacy in connection with such calls or e-mails. You understand that anyone with access to your telephone, answering machine or email account may listen to or read the messages, notwithstanding our efforts to communicate only with you. This authorization is part of our bargain concerning your purchase on credit and this Agreement and we do not intend it to be revocable. However, to the extent we are required by applicable law to allow you to revoke your consent to these automatic reminders, you may do so by contacting us at the Notice Address or Notice Telephone Number.
- Telephone Monitoring and Recording. You agree that we may monitor, record, retain and reproduce your telephone calls and any other communications you provide to us, regardless of how transmitted to us, for training, quality control, evidentiary and other purposes. However, we are not under any obligation to monitor, record, retain or reproduce such items, unless required to do so by applicable law.
- Reporting Information to Credit Bureaus; Identity Theft. We may report information about your Loan and this Agreement to other creditors, other financial institutions and credit bureaus. Late payments, missed payments or other defaults may be reflected in your credit report. You have the right to dispute the accuracy of information we have reported. If you believe that any information that we have reported to a credit bureau is inaccurate, or if you believe that you have been the victim of identity theft in connection with this Agreement, write us at the Notice Address, Attn: Fraud/Dispute. Please include your name, address, Loan Number, telephone number and a brief description of the problem. If available, please include a copy of the credit report in question. If you believe that you have been the victim of identity theft, you should send us a police report or written statement in a form we provide you alleging that you are the victim of identity theft for a specific debt.
- Credit Reports; Credit History. You understand and agree that we may, from time to time, obtain credit and other reports about you.
- Truthfulness of Information. You represent that every statement made to us in seeking credit is true, complete, and correct and that you have reached the age of majority in your state of residence.
- Bankruptcy. All bankruptcy notices and related correspondence to us must be sent to us at the Notice Address, Attn: Bankruptcy Notice. You promise that you have no current intent to file any bankruptcy petition and have not consulted a bankruptcy attorney in the past six months.
- Notices of Change in Circumstances. You must notify us of any changes to your name, mailing address, home, cell or business phone number within fifteen (15) days by writing us at the Notice Address. We will rely on your mail and email addresses as they appear on our records for any and all communications we send you by mail or email unless and until either you or, in the case of your mailing address, the U.S. Postal Service, notifies us of a change of address and we have had a reasonable opportunity to act on such notice.
- Partial Payments Marked Payment in Full. Any check or other payment you provide us for less than your total outstanding Loan balance that is marked "payment in full" or with any similar language or that you otherwise tender as full satisfaction of a disputed amount must be sent to the Notice Address, Attn: Payment of Disputed Amount. We may deposit any such payment without such deposit effecting a satisfaction of the disputed amount.
- Settlements. Any settlement of your Loan balance for less than what is owed requires our written agreement.
- Inadvertent Excessive Charges or Collection of Payments. If a law which applies to this Agreement and which sets maximum charges is finally interpreted so that any fees or charges collected or to be collected in connection with this Agreement exceed the permitted limits, then: (i) any such charges or fees will automatically be reduced to the maximum permitted limit, retroactively effective as of the date of this Agreement, and as though this Agreement originally provided for the reduced charges or fees; and (ii) any sums already collected from you which exceeded permitted limits will be refunded to you. Also, if we inadvertently collect more payments than permitted by this Agreement, we will refund to you any such excess payments. We may choose to make any refunds described in this section by reducing the amount you owe under this Agreement or by making a direct payment to you.
- Governing Law. This Agreement (but not the Arbitration Clause in Exhibit A) shall be governed by the substantive laws of your home state without regard to its conflict of laws principles.
- Assignment. We may transfer or assign this Agreement and/or any or all of our rights or obligations under this Agreement at any time without your consent; however, any such transfer or assignment of any of our rights, liabilities or obligations shall not result in any changes to your rights and obligations under this Agreement. Any assignment of this Agreement by us shall not require delivery of a physical copy of this Agreement or endorsement by us to any assignee. You may not transfer or assign your obligations under this Agreement without our consent.
- Severability. Except as set forth in the Arbitration Clause in Exhibit A, if any provision of this Agreement is invalid or unenforceable under any law, rule or regulation, it shall not affect the validity or enforceability of any other provision of this Agreement.
- Check Conversion Notification; Electronic Check Re-Presentment. If you provide and we accept a check as payment, you authorize us and our servicers or agents either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic funds transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution. In the event a check is returned unpaid for insufficient or uncollected funds, we may re-present the check electronically. For questions, please contact us at the Notice Telephone Number. In the ordinary course of business, the check will not be provided to you with your bank statement, but a copy can be retrieved by contacting your financial institution.
- Agreement in Writing: This Agreement is the final expression of the agreement between you and us and it may not be contradicted by evidence of an alleged oral agreement.
- Additional Disclosures and Limitations:
CALIFORNIA AND UTAH RESIDENTS: As required by California and Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
ALL BORROWERS, INCLUDING IOWA, MISSOURI, NEBRASKA, AND TEXAS RESIDENTS: ORAL AGREEMENTS OR COMMITMENTS TO LOAN MONEY, EXTEND CREDIT OR FORBEAR FROM ENFORCING REPAYMENT OF DEBT INCLUDING PROMISES TO EXTEND OR RENEW SUCH DEBT ARE NOT ENFORCEABLE. TO PROTECT YOU AND US FROM ANY MISUNDERSTANDING OR DISAPPOINTMENT, ANY AGREEMENTS WE REACH COVERING SUCH MATTERS ARE CONTAINED IN THIS WRITING, WHICH IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US, EXCEPT AS WE MAY LATER AGREE IN WRITING TO MODIFY IT.
NEW YORK, RHODE ISLAND AND VERMONT RESIDENTS: You understand and agree that we may obtain a consumer credit report in connection with any updates, renewals or extensions of any credit as a result of your application. If you ask, you will be informed whether or not such a report was obtained and, if so, the name and address of the agency that furnished the report. You also understand and agree that we may obtain a consumer credit report in connection with the review or collection of any extension of credit made to you or for other legitimate purposes related to such extension of credit.
NORTH DAKOTA RESIDENTS: NOTICE: MONEY BROKERS ARE LICENSED AND REGULATED BY THE DEPARTMENT OF FINANCIAL INSTITUTIONS, 2000 SCHAFER STREET, SUITE G, BISMARCK, NORTH DAKOTA 58501-1204. THE DEPARTMENT OF FINANCIAL INSTITUTIONS HAS NOT PASSED ON THE MERITS OF THE CONTRACT AND LICENSING DOES NOT CONSTITUTE AN APPROVAL OF THE TERMS OR OF THE BROKER'S ABILITY TO ARRANGE ANY LOAN. COMPLAINTS REGARDING THE SERVICES OF MONEY BROKERS SHOULD BE DIRECTED TO THE DEPARTMENT OF FINANCIAL INSTITUTIONS.
SOUTH DAKOTA RESIDENTS: Any improprieties by us regarding our product offerings, or related practices may be referred to the South Dakota Division of Banking at: South Dakota Division of Banking, 605.773.3421, 1601 N. Harrison Avenue, Suite 1, Pierre, SD 57501. Fax: 866.326.7504, email@example.com.
WASHINGTON RESIDENTS: Fraudulent transactions may result in the loss of your money with no recourse.
WISCONSIN RESIDENTS ONLY: We may declare you to be in default if you permit to be outstanding an amount exceeding one full payment for more than 10 days after its due date or you fail to pay the last payment within 40 days of its scheduled due date.
MARRIED WISCONSIN RESIDENTS: If you are married: (i) you confirm that the Loan is being incurred in the interest of your marriage or family; (ii) no provision of any marital property agreement, unilateral statement, or court decree under the Wisconsin Marital Property Act will adversely affect our interest unless, before the time credit is granted, we are furnished a copy of that agreement or decree or are given complete information about the agreement or decree; and (iii) you understand and agree that we will provide a copy of this Agreement to your spouse for his or her information. If the Loan is granted, you will notify us if you have a spouse by sending your name and your spouse's name and address to us at the Notice Address.
ARBITRATION CLAUSE - EXHIBIT A
We have put this Arbitration Clause ("Clause") in question and answer form to make it easier to understand. However, this Clause is part of this Agreement and is legally binding. For purposes of this Clause, "we," "us," "our" and related words include TryNow, Inc. and our Notice Address is TryNow, Inc., 2617 Pine St., San Francisco, CA 94115 US and our Notice Telephone number is (415) 234-0611.